Technical support for students
Frequently visited pages
University-wide technical support
To get answers as quickly as possible, get in touch with our University-wide technical support teams first before contacting faculty teams.
Information Technology
We are the University of Ottawa鈥檚 main IT support team.
Contact us if:
- You鈥檙e having trouble with your 91精品黑料吃瓜 accounts and passwords (uoAccess username and password, multi-factor authentication enrolment, VirtuO, 91精品黑料吃瓜 Microsoft 365 accounts, email error messages, etc.)
- You can鈥檛 connect to eduroam for wireless access
- You鈥檙e having trouble with an application or you need installation help with University-supported software (Acrobat Pro, Antidote, Maple, MatLab, Mathematica, Microsoft applications, SPSS, SurveyMonkey, Student Labs and more)
- You need digital safety and security support (antivirus programs, multi-factor authentication, IT security assessment, compromised account, data security, recovering lost files with a 91精品黑料吃瓜 account)
- You鈥檝e noticed a problem with a 91精品黑料吃瓜 webpage
- You鈥檙e having trouble with a University-owned computer or printer, technology purchase, or internal hosting for research and data storage
Urgent help requests during regular business hours: 613-562-5800 ext. 5000
Information Technology information for applicants
Library
The library has resources to help you learn to use online applications and tools.
Contact us if:
- You鈥檙e having trouble accessing online course packs
- You鈥檇 like to learn how to use specialized programs and applications like SPSS
- You鈥檇 like to learn how to use 91精品黑料吃瓜鈥檚 online library
- You鈥檇 like to learn how to use online tools for academic referencing
Call the library: 613-562-5213
Virtual Campus (Brightspace)
Speak directly with Brightspace technicians and representatives to solve your Virtual Campus issues quickly.
Tip:If you鈥檙e in the middle of an exam, take screenshots of the problem and contact your professor immediately. Then, contact a Brightspace technician.
Technicians respond 24 hours a day, 7 days a week.
Call a Brightspace technician: 1-866-811-3201
(for students)
Technical support from faculties
Engineering Information Technology Services (Faculty of Engineering)
Our team supports engineering students, professors and staff. We handle both general and specialized requests concerning software and technological tools exclusively used by the Faculty. Visit our website for information on software and applications, computer labs and printing services. Our team can also support Remote Apps.
Medtech Information Management Services (Faculty of Medicine)
Medtech supports the Faculty of Medicine鈥檚 academic mission with best-in-class integrated information management solutions and services that are responsive, cost effective and timely. We handle all Faculty activities relating to technology.
We can help you with the following:
- Basic support and virus cleanup
- Installation of software provided by the University (Microsoft 365, antivirus, etc.)
- Diagnosis of physical problems with computer components
Call Medtech: 613-562-5648
Telfer IT Support (Telfer School of Management)
Our team supports Telfer students, professors and support staff. For information on specialized software and applications, as well as lab and equipment reservations, see our website.