Contact a Student Accounts Supervisor
Our team is committed to offering high-quality services. However, if you鈥檝e experienced an unpleasant situation or feel you鈥檝e been treated unfairly, please let us know. You can do so by following the procedure outlined below.
Contacting a supervisor
To contact a supervisor, send a detailed email describing the circumstances to the Manager at Student Accounts. Please contact 脡tienne Poirier at [email protected] and include the following information:
First and last name
Student number
Date the incident took place
Names of any individuals involved, if known
Response time
We鈥檒l send you an acknowledgment letter or email shortly after we鈥檝e received your communication. We may also find it necessary to contact you for additional information or to discuss the circumstances surrounding the situation.
Our aim is always to try to resolve the situation within seven business days of receiving your written correspondence.